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  4. Children’s Emergency Department

Children’s Emergency Department

The Children’s Emergency Department is where children go when they are seriously sick or hurt are not getting better, so need to see a doctor right away.

When you come to the hospital, there are signs showing you where to park. When you enter through the main doors of the emergency department, someone will let you know which direction to go for the Children’s Emergency Department.

Once you are in our Children’s Emergency Department, you will be met by a nurse at the front entrance. The nurse will ask you details about why your child needs to see a doctor. You will be asked to share some information with us, such as your child’s health history, immunization status and medications that you may have given or that the child normally takes. 

You and your child will be placed in a private room that will have a stretcher and chairs for you to sit on. A registration clerk will stop by and ask you to confirm your child’s information. This includes their birthday, home address and if you have a family doctor.

A pediatrician (a doctor that specializes in caring for children) and a nurse will ask for more details on the concerns you may have or the symptoms your child may be feeling. If your child is old enough to answer these questions, the pediatrician and nurse will ask both of you for your responses.  

An assessment will be completed. Based on the findings, the pediatrician may order some tests or treatments. These could include blood tests, x-rays or medications. Your child may have to wait for these tests and treatments. You may be asked to wait in another area.

The pediatrician and nurses will also come back to reassess your child, making sure the tests and treatments are complete. If your child has improved, the pediatrician will send you home with instructions to come back if your concerns return. If your child’s condition has not improved, they may be admitted to the hospital to stay overnight.

Nurses will ensure everything is explained to you clearly and will provide directions to other areas of the hospital if needed. 

If the Children’s Emergency Department is very busy, you may need to wait to see a pediatrician. Children are seen in order of urgency, so others might be seen before you. It's important that during your wait, you notify the nursing staff child’s condition is getting worse or changing.

If you and your child are coming into the hospital by ambulance or with the pediatric transport team, you will go into the emergency department through the ambulance entrance. From there:

  • Your child will be met by the pediatrician, nurse and registration clerk in a private room. There will be many things happening at once, but this is all to help your child as quickly as possible.
  • Your child will be assessed and treatments will be started. 
  • We will ask questions about what has happened that brought your child to the emergency department.  
  • The pediatrician may call additional doctors, like an intensive care doctor or a surgeon, to help care for your child.  
  • The nurses and a social worker will help explain everything that is happening.

Related Pages

  • PICU Transport Team
  • Neonatal Intensive Care Unit (NICU)
  • Pediatric Intensive Care Unit (PICU)

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Emergency

If you believe you have an emergency, dial 911.

Questions?

If you have questions about your health or your child’s health, dial 811 on your phone or visit HealthLine Online.

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  • Pregnancy, Birth & Newborns
    • Prenatal Care
      • Prenatal Education
    • Labour & Birth
      • What to Pack for You and Baby
      • Who to Bring to the Hospital
      • Staying at the Hospital
      • Pain Management Options in Labour
    • Postnatal & Newborn Care
      • Circumcision
      • Feeding Your Newborn
      • Mom's Care at Home
      • Newborn Care at Home
      • Newborn Hearing Screen
    • Pregnancy & Infant Loss
    • Maternal Mental Health
    • Neonatal Intensive Care
  • Infant & Child Health
    • Specialty Care
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      • Gastroenterology
      • Genetics
      • Hematology
      • Infectious Diseases
      • Metabolics
      • Neonatal Follow-Up
      • Nephrology
      • Neurology
      • Outpatient Clinics
      • Pain Clinic
      • Palliative Care
      • REACH
      • Respiratory Syncytial Virus Program
      • Respirology
      • Rheumatology
      • Social Pediatrics
    • Inpatient Care
      • Irene & Leslie Dube Centre for Mental Health
      • Keeping Up with School
      • Packing for Your Child's Hospital Stay
      • Your Child's Stay at the Hospital
    • Surgery
      • Preparing Your Child for Surgery
      • Surgery Recovery
    • Programs for Kids
      • Child Life Specialist
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      • Speech Language Pathology
    • Primary Health Care & Public Health
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    • PICU Transport Team
  • Jim Pattison Children’s Hospital
    • Inside Our Hospital
      • Childminding
      • Children’s Emergency Department
      • Day Medicine
      • Family & Play Spaces
      • Family Theatre
      • Maternal Care Centre
      • Maternal Outpatient Clinic
      • Neonatal Intensive Care Unit (NICU) at JPCH
      • Pediatric Inpatient Unit
      • Pediatric Intensive Care Unit (PICU)
      • Pediatric Outpatient Clinic
      • Pediatric Surgery & Recovery
      • School Room
      • Sleep Lab
      • Special Procedure Room/Catheterization Lab
      • Teammates for Kids Child Life Zone
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    • Contact Jim Pattison Children's Hospital
  • Hospitals & Facilities
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